商务英语的正式使用对话

freemind

提高工作积极性，对于老板来说，有利生产发展；对于员工来说，可以开心工作、增加成就感；如何提高工作积极性呢？老板要鼓励、认可、信任员工，员工要积极参与工作建设，做工作的主人。套用TVB的名言“工作呢，最要紧的就是开心”！

　　Transcript
　　Interviewer: How important is motivation for a manager?
　　Professor: Oh, motivation is extremely important. I’d say it’s the most important aspect of a manager’s job. A manager’s job is to get the job done, whatever that job might be. So a manager has to motivate the workers, both as a team and also on an individual basis. Without motivation, the job just won’t get done.

　　小编：工作积极性有多重要？一句话，没有工作积极性，公司、个人都将一事无成。

　　Interviewer: So how do managers go about doing this? It doesn’t sound very easy.
　　Professor: No, it is a complicated issue. But managers have special tools. They are trained to use them to boost motivation and increase production to a maximum.
  
　　Interviewer: Tools?
　　Professor: Yes, tools like praise, approval and recognition. And then there is trust and expectation. They are all important for workers.

　　Interviewer: And money? What about money?
　　Professor: Yes, money is a factor but you might be surprised to learn that it comes out last on the list of these tools that we are talking about.

　　Interviewer: So, what comes before money? What sort of things is more important for workers?
　　Professor: Well, all of the things that I have already mentioned, and then job enrichment and good communication between the workers and the bosses.

　　小编：有一些提高工作积极性的方法，比如鼓励、赞成、认可、信任、期许等正面态度。还可以增加工作的多样性，加强上下级之间的沟通等等。其实，员工要得很简单，友好的工作环境，平等的人际关系，自己的工作、付出能够得到关注（不是一定要得到嘉奖，哪怕是批评指正也是有益成长的），这些看似容易，做起来委实不易。

　　Interviewer: And have you got any examples of real life situations to back up your claims?
　　Professor: One good example is the firm Western Electric. When managers started taking an interest in their workers, there was a huge increase in production. They started to talk to the workers and encouraged them to get involved in decision-making. Workers began to feel that their contributions were important. And it paid off.

　　Interviewer: Productivity increased?
　　Professor: Yes, hugely. The Swedish company Kochums is another example. The company was on the verge of collapse when managers decided to try a change in motivation practice.

　　Interviewer: What did they do?
　　Professor: Well, basically it was a change in attitude towards their workers. Managers decided to stop giving orders and to try persuading them instead.

　　Interviewer: And it worked?
　　Professor: Absolutely. In just ten years they managed to turn a 15 million dollar loss into a 100 million dollar profit.

　　Interviewer: So, let’s get this straight. Are you saying that workers are not interested in earning more money?
　　Professor: I’m saying they’re not just interested in money. It is important of course. We need to enjoy a certain standard of living. But, as I mentioned before, there are other things that are just as important: praise, approval, recognition, trust and expectation, job enrichment and good communication.